1. Daily Operating Rhythm
- Own the morning check-in and end-of-day (EOD) wrap across the assigned portfolio.
- Surface overnight issues, escalations, and property score flags; circulate clean, actionable next-day handoff notes.
- Keep all operational trackers live and current single source of truth for the cluster.
2. MIS & Key Metrics
- Pull and review daily property performance occupancy, complaints, cleanliness scores, and maintenance TAT.
- Read the numbers, not just report them: identify outliers, trends, and early-warning signals.
- Flag exceptions to the CGM with a crisp read-out and a recommended corrective action.
3. Fee Structure & Waiver Authority
- Administer standard ancillary fees — utility, late check-out, and housekeeping charges — per policy.
- Hold delegated waiver authority. Every waiver is granted only against a completed Root-Cause Analysis (RCA) — no RCA, no waiver.
- Maintain a clean waiver log for audit trail and pattern detection.
4. OOO Room Management (shared with CGM)
- Track Out-of-Order (OOO) inventory daily; never let OOO drift erode sellable room nights.
- Coordinate with the property to establish root cause and drive resolution to closure.
- Push relentlessly toward a zero-OOO posture; escalate stuck rooms before they age.
5. Vendor Management & SLA Tracking
- Maintain a clean, current vendor contact directory across all categories.
- Track SLAs and follow up on open purchase orders (POs) and work orders to closure.
- Flag delays before they escalate — manage the vendor, don’t chase the vendor.
6. Housekeeping (HK) Training
- Schedule and track HK training across assigned properties.
- Maintain a training log — who is trained, when, and where the gaps are — and close those gaps on a cadence.
Inventory & Order Management
The PPM owns a disciplined, par-level-driven inventory cycle across HK supplies, linen, maintenance, and front-desk categories.
- Baseline audit: Conduct