As a Network Operations Center (NOC) Engineer - Manager, you'll play a critical role in
ensuring the smooth operation of our network infrastructure. Your primary responsibility will be to monitor, maintain, and troubleshoot network systems to ensure maximum uptime and performance. You'll work closely with other engineering teams to identify and resolve network issues in a timely manner.

Key Responsibilities:
1. Monitoring and Alert Response:
o Monitor network performance and uptime using various network monitoring tools.
o Respond promptly to network alerts and incidents, troubleshooting and resolving issues
to minimize downtime.
o Escalate complex issues to senior engineers or management as necessary.
2. Troubleshooting and Issue Resolution:
o Diagnose and troubleshoot network issues across multiple layers (physical, data link,
network, transport, application).
o Coordinate with vendors and other technical teams to resolve network problems
efficiently.
o Document troubleshooting steps and resolutions for future reference.
3. Maintenance and Configuration:




o Perform routine maintenance tasks such as firmware upgrades, configuration changes,
and equipment replacements.
o Maintain accurate inventory and documentation of network devices and configurations.
o Implement and maintain network security measures, ensuring compliance with company
policies and industry best practices.
4. Incident Management:
o Participate in incident management processes, including incident detection, analysis,
response, and post-incident reviews.
o Provide timely updates to stakeholders during incident resolution, ensuring explicit
communication and transparency.
5. Performance Optimization:
o Analyze network performance metrics to identify areas for optimization and
improvement.
o Implement changes to improve network efficiency, capacity, and reliability.

Required Profile

1. Proven experience in network operations or a similar role, with strong knowledge of networking protocols and technolog

📌 NOC Head (Kolkata)
🏢 Multicon Group
📍 Kolkata