Job Description Quality Head (FMCG)

The Quality Head is responsible for leading the organization's quality assurance and quality control functions to ensure products consistently meet customer expectations, regulatory requirements, and food safety standards. The role develops and implements quality management systems, establishes quality policies and SOPs, and ensures compliance with applicable standards such as GMP, HACCP, ISO 9001, ISO 22000/FSSC 22000, and FSSAI regulations.

Key responsibilities include overseeing supplier quality, raw material inspection, in-process quality controls, laboratory operations, finished product release, and customer complaint resolution. The Quality Head leads internal and external audits, drives corrective and preventive actions (CAPA), manages product recall processes when required, and ensures timely closure of audit observations. The role also collaborates with Manufacturing, Supply Chain, Procurement,



R&D;, and Regulatory teams to improve product quality, reduce defects, minimize waste, and support recent product launches.

The incumbent is expected to establish quality KPIs, analyze performance trends, and implement continuous improvement initiatives using Lean, Six Sigma, or similar methodologies. Additionally, the role is responsible for mentoring and developing the QA/QC team while fostering a strong culture of quality and food safety across the organization.

Qualifications & Experience: Bachelor's or Master's degree in Food Technology, Food Science, Chemistry, Microbiology, or a related field with 12–18 years of quality experience in the FMCG industry, including at least 5 years in a leadership role.

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