About Position:

We are looking for an experienced Conversational Engineer with robust expertise in Amazon Connect, Amazon Lex, Conversational AI, Voice Bots, and NLP/NLU to design and build intelligent voice and chat experiences. The role involves creating self-service solutions, defining intents, dialogue flows, contact flows, and enterprise integrations while collaborating with solution architects, cloud engineers, business analysts, and customer stakeholders across global teams.
- Role: AWS Connect Developer (Conversational AI Engineer)
- Location: All Persistent Location
- Experience: 6 to 13 Years
- Job Type: Full-Time Employment

What You'll Do:
- Design, build, and optimize conversational experiences using Amazon Connect and Amazon Lex.
- Create intelligent voice, chat, and self-service solutions for customer support and IT service management use cases.
- Define intents, utterances, slot management, dialogue flows, fallback handling strategies, and voice user experience design.
- Configure Amazon Connect contact flows, IVR routing, queues, routing profiles, agents,



and user management.
- Develop AI-powered voice assistants, multilingual conversational experiences, and real-time voice-driven customer journeys.
- Develop AWS Lambda functions and integrate Amazon Connect with CRM, ServiceNow, IAM, knowledge management, and third-party enterprise applications.
- Analyze customer interaction data, improve bot performance, optimize intent recognition accuracy, and support dashboards.
- Participate in discovery workshops, solution design discussions, deployment, production rollout, hyper care, and Agile delivery.

Expertise you will bring:
- 6+ years in software engineering and cloud technologies with 2+ years of hands-on Amazon Connect experience.
- Strong expertise in Amazon Connect administration, contact flow development, routing profiles, queues, agent configuration, and contact center operations.
- Hands-on experience in Amazon Lex, NLP/NLU concepts, intent d

📌 AWS Connect Developer (Pune)
🏢 Persistent
📍 Pune