JOB DESCRIPTION

Position Title: Manager Inside Sales

Reports To: Head Distribution Development, Inside Sales Commercial Excellence ISEA

Role Type: Individual Contribution

Location: Pune

Position Summary

The Head Inside Sales will lead SKF Industrial Indias Inside Sales function to drive profitable revenue growth, customer acquisition, market penetration, and digital selling excellence. The role is responsible for building a high-performing inside sales organization that maximizes customer lifetime value through proactive customer engagement, CRM excellence, and data-driven sales management.

Key Responsibilities

Business Growth
- Deliver annual revenue, margin, and growth targets through the Inside Sales organization.
- Drive customer acquisition, retention, upselling, cross-selling, and dormant customer activation.
- Expand market penetration across industrial segments and improve customer coverage.

Sales Leadership
- Build, lead, coach, and develop a high-performing Inside Sales team.
- Drive a performance culture through transparent KPIs, coaching,



and capability development.
- Develop succession plans and strengthen sales leadership capabilities.

Sales Excellence
- Establish scalable inside sales processes, CRM discipline, pipeline management, and forecasting.
- Improve lead qualification, conversion rates, opportunity management, and sales productivity.
- Standardize customer engagement, account planning, and sales cadence.

Customer Commercial Excellence
- Strengthen customer relationships through proactive engagement and structured account management.
- Enhance customer experience by ensuring timely follow-up, quotation management, and issue resolution.
- Leverage CRM, analytics, automation, and digital selling tools to improve sales effectiveness.

Business Analytics Collaboration
- Provide accurate sales forecasts, dashboards, and business insights to support decision-making.
- Monitor pipeline health, sales performance, and customer trends to identify g

📌 Manager Inside Sales (Pune)
🏢 SKF India
📍 Pune