Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between creative IT products, solutions and Customer needs.
With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.
Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA’s.
Job Description
The Information Technology Specialist II supports computing devices, software applications, and lab equipment. This role provides technical assistance, manages support tickets, troubleshoots hardware and software issues, and conducts end-user training. Additionally, it contributes to maintaining hardware and software standards, manages inventory, and assists with password resets. This position is the second-level position within the Technology Support Specialist series with specific requirements in experience, training, and skills.
Requirements
Key Responsibilities:
- Troubleshoot and resolve hardware, software, and network issues.
- Provide remote technical assistance through various channels.
- Manage support helpdesk tickets, ensuring timely resolution or escalation for complex issues.
- Offer technical advice to end-users and provide technology-related training.
- Document solutions for technical difficulties in the helpdesk system.
- Assist with software installations following site technology standards.
- Manage hardware inventory and issue purchase requests.
- Perform tasks related to hardware setup, troubleshooting, repair, and replacement.
- Independently handle computer software installation and configuration.
- Provide end-user training on hardware and software usage.
- Configure and maintain computing devices, operating systems, and software.
- Collaborate with L3 to identify and troubleshoot complex issues.
- Respond to co
📌 IT Support Engineer (Hyderabad)
🏢 Power Bridge Systems
📍 Hyderabad
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