Role and responsibilities
- Responsible for overall performance and management of the team assigned
- Responsible for 2-3 projects, concurrently
- People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
- Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
- Set goals for team members and communicate it to the team
- Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
- Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
- Actively work on skill development, engagement and retention of team members
- Responsible for upskilling and training the team members
- Provide regular feedback for performance
- Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
- Conduct regular 1-on-1 connects with team members
- Perform QC/QA checks for team members
- Liaison with other teams/departments
Desired candidate profile
- Any graduate/Postgraduate with 4+ years of experience as people manager or similar role with 6+ years of experience with LPO/Legal Services.
- Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
- Active involvement in forecasting the financial projections and budgeting the projects.
- Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
- Excellent people management skills
- Passionate to drive business metrics Productivity, Quality and other key deliverables
- Ability to priorities between multiple complex projects/timelines
- Excellent written and Verbal communication
- High level of positive attitude with good listening skills
- Positive decision-making ability
- Ab