About The Chance
A fast-growing leader in the telecommunications and enterprise connectivity space, we empower businesses across India with reliable, future-ready network infrastructure and smart communication solutions. Our field technicians are the backbone of customer success—ensuring seamless installation, maintenance, and troubleshooting of voice, data, and unified communications systems for enterprise clients nationwide.
Role & Responsibilities
- Install, configure, and commission enterprise-grade telecom hardware including VoIP systems, PBX, SIP trunks, and network switches at client sites.
- Diagnose and resolve on-site technical issues related to voice/data connectivity, cabling, and device firmware with minimal downtime.
- Conduct routine preventive maintenance and system audits to proactively identify and mitigate network performance risks.
- Document service calls, troubleshooting steps, and resolution details in CRM and ticketing systems with full compliance.
- Collaborate with remote engineering teams to escalate complex issues and implement corrective actions under SLA timelines.
- Deliver exceptional customer experience through clear communication, professional conduct, and timely follow-up.
Skills & Qualifications
- Must-Have
- Telecom hardware installation
- VoIP systems
- PBX configuration
- Network cabling (RJ45, fiber, patch panels)
- Structured troubleshooting
- CRM ticketing systems
- SLA compliance
- On-site customer service
- Preferred
- CCNA or equivalent certification
- Experience with Cisco or Avaya enterprise systems
- Familiarity with SIP trunking and UC platforms
Benefits & Culture Highlights
- Flexible field schedule with coverage across metro and tier 2/3 cities in India.
- Performance-linked incentives and rapid career pathing for top performers.
- Work with cutting-edge telecom tech and direct enterprise clients—no call centers or retail.
Skills: telecom,communication,data,cabling,enterprise,maintenance,customer,troublesho
📌 Solar Service Technician (Sirsa)
🏢 MG
📍 Sirsa