Who We Are Looking For
- 8+ years of overall experience, with 6+ years in product management and meaningful ownership of consumer mobile app products or large digital platforms.
- Experience in app ecosystems, growth, engagement, customer experience, platform products, fintech, banking, payments, wealth, health-tech, consumer internet, telecom or insurtech.
- Strong mobile product sense: onboarding, navigation, homepage, notifications, deep links, feature discovery, app performance, funnel optimisation and app store quality.
- Excellent UX judgement and customer empathy; ability to simplify high-anxiety, complex journeys and bring clarity, trust and transparency to the customer experience.
- Strong analytical and research orientation; comfort with KPIs, funnels, cohorts, customer segmentation, adoption, retention, conversion, service metrics and business impact measurement.
- Ability to translate research, market trends, customer feedback and behavioural data into transparent product strategy, prioritised roadmaps and measurable experiments.
- Good technical fluency across APIs,



app architecture trade-offs, analytics instrumentation, feature flags, experimentation, authentication, security and backend dependencies.
- Practical understanding of how AI/ML and automation can be used in digital products, with sound judgement on customer trust, explainability, privacy, compliance and measurable business value.
- People leadership experience - managing, mentoring or leading PMs/pods - with the ability to raise the overall product craft of the team.

What Will Make You Stand Out
- You have scaled a consumer app or major app journey from good to great, with measurable impact on engagement, conversion, retention or service adoption.
- You combine customer intuition with evidence - using research, analytics, experimentation and market understanding to make sharp product decisions.
- You can connect customer experience, technology choices and business outcomes without becoming a del

📌 ICICI Lombard (Mumbai)
🏢 ICICI Lombard
📍 Mumbai