We are seeking a passionate and customer-focused Wellness Consultant to join our salon team. The ideal candidate will guide clients in selecting the most suitable beauty, haircare, skincare, and wellness services based on their needs. The role involves client consultation, promoting service packages and memberships, and ensuring an exceptional customer experience.
Key Responsibilities
- Welcome clients and understand their beauty and wellness goals.
- Recommend suitable salon services, treatments, memberships, and packages.
- Educate clients about skincare, haircare, and wellness solutions.
- Build strong client relationships and ensure high customer satisfaction.
- Manage appointments and coordinate with stylists and therapists.
- Handle walk-in inquiries, phone calls, and WhatsApp queries.
- Maintain customer records and follow up for repeat visits.
- Promote ongoing offers, memberships, and premium services.
- Achieve monthly consultation and sales targets.
- Ensure a professional and positive client experience at all times.