TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.

What we are looking for

Role: Amazon Contact Centre

Experience Range: 5 to 8 Years

Location: Banglore

Must Have:
- Resolve customer concerns related to orders, deliveries, payments, returns, refunds, and account-related issues.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Accurately document customer interactions in the CRM/system.

Positive to Have:
- Customer Satisfaction (CSAT)
- Quality Scores
- Average Handle Time (AHT)
- Service Level Agreements (SLAs)
- Productivity targets

Location

Bengaluru

Job Function

IT INFRASTRUCTURE SERVICES

Role

System Administrator

Job Id

422925

Desired Skills

AWS | Cisco Contact Center

Desired Candidate Profile

Qualifications : BACHELOR OF ENGINEERING

📌 Amazon Contact Centre (Bengaluru)
🏢 Tata Consultancy Services (TCS)
📍 Bengaluru