About the Role

Lead Amgens global Order-to-Cash (OTC) digital platforms and support operations, with accountability for system support and performance management, process standardization, and customer experience outcomes across regions. This role combines global team leadership with ownership of core OTC capabilities, driving measurable improvements in cycle time, service quality, and operational efficiency.

Reporting to the Director of Global Customer Experience Order-to-Cash, you will lead teams based in India and partner across Finance, Commercial, Quality, and Technology teams globally to deliver scalable, high-impact solutions.

Key Responsibilities
- Global OTC Operations Support: Lead and scale digital support teams to deliver consistent, high-quality service across Americas, EMEA, and JAPAC pertaining to SAP, EDI, CRM (Salesforce), robotic process automations (RPAs), and AI platforms/tools.
- Platform Performance Roadmap: Own business prioritization and roadmap for core OTC systems (e.g. SAP, EDI, CRM/Salesforce) in partnership with Technology, ensuring reliability, usability,



and business alignment
- Process Standardization Efficiency: Drive global standardization and automation to reduce cycle times, eliminate defects, and improve service metrics.
- Transformation Delivery: Execute a focused portfolio of digital and process initiatives that deliver measurable business outcomes.
- Cross-Functional Alignment: Partner with key stakeholders to prioritize work, remove friction, and ensure end-to-end process effectiveness.
- Team Leadership: Build and develop high-performing teams, setting clear goals, accountability, and performance standards. Success in the First 12 Months
- Establish a standardized global support model with explicit SLAs and KPIs
- Reduce order-to-cash cycle time and improve first-contact resolution Deliver a prioritized roadmap of system and process improvements
- Increase automation and reduce manual interventions in key workflows
- Improve

📌 OTC Product Execution Lead (Hyderabad)
🏢 Amgen
📍 Hyderabad