ROCHE HARBOR

Job Description

Job Description – Front Office Receptionist

Department: Front Office
Location: Hotel / Resort
Reporting To: Front Office Manager
Experience Required: 1–3 Years in the Hotel Industry
Qualification: Graduate / Diploma in Hotel Management or equivalent
Salary: ₹15,000 – ₹18,000 per month (Based on experience)

Job Summary

The Front Office Receptionist is the first point of contact for guests and plays a vital role in creating a positive first impression of the hotel. The role involves welcoming guests, managing check-in and check-out procedures, handling reservations, responding to guest inquiries, coordinating with other departments, and ensuring exceptional customer service throughout the guest's stay.

Key Responsibilities
- Welcome guests warmly and provide professional, courteous service.
- Perform effective guest check-in and check-out procedures.
- Handle room reservations through phone, email, online portals, and walk-in guests.
- Verify guest identification and process payments accurately.




- Maintain accurate guest records using the Property Management System (PMS).
- Answer telephone calls and respond promptly to guest inquiries.
- Provide information about hotel facilities, services, local attractions, and transportation.
- Handle guest complaints professionally and escalate issues when required.
- Coordinate with Housekeeping, Maintenance, Security, and Food & Beverage departments to ensure guest satisfaction.
- Maintain the reception area in a clean and professional condition.
- Prepare daily reports, occupancy reports, arrival/departure lists, and cashier reports.
- Manage room keys, visitor records, and guest documentation.
- Follow hotel policies, SOPs, and brand standards.
- Ensure confidentiality of guest information.
- Support emergency procedures and guest safety protocols.

Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Professional appearance and positiv

📌 Front Office Receptionist (Ramgarh)
🏢 Jai Multi engineering
📍 Ramgarh