The Salesforce Delivery Manager is the primary solution owner for their assigned domain, including systems, processes, integrations, and data architecture. This role is responsible for driving the end-to-end delivery of Salesforce initiatives by facilitating team operations, managing the backlog, and ensuring a sustainable development pace. The Delivery Manager bridges the gap between business requirements and technical execution while shielding the team from external disruptions. This role ensures that solutions are delivered on time, within scope, and adhere to high standards of architectural integrity and platform stability.

Responsibilities:

Project Ownership Planning
- Primary Solution Owner: Take ownership of the domain's systems, processes, integrations, and data architecture.
- Team Facilitation: Lead daily stand-ups and sprint planning sessions to establish explicit goals for the team.
- Backlog Orchestration: Coordinate backlog refinement with Product Owners to ensure work is ready for development.
- Forecasting:



Establish realistic commitments and provide accurate delivery timelines for stakeholders.

Performance Metrics Analysis
- Efficiency Tracking: Analyze velocity, capacity, and throughput metrics to measure squad performance.
- Trend Monitoring: Monitor sprint burndown charts and release burnup trends to identify delivery patterns.
- Sustainable Pace: Balance the team's workload to ensure a healthy, sustainable output without burnout.

Stakeholder Team Communication
- Review Demo: Organize and facilitate sprint reviews and demos to showcase progress to stakeholders.
- Continuous Improvement: Lead retrospectives to identify and implement process enhancements.
- Strategic Liaison: Serve as the primary point of contact for progress, risks, and issues.
- Priority Negotiation: Build trusted relationships with business partners to align technical execution with business priorities.

Defect Management
- Identify, document, and track software defects using a

📌 Salesforce Delivery Manager (India)
🏢 KnowBe4
📍 India