Role & responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Resolve customer queries, complaints, and service requests within defined timelines.
- Deliver exceptional customer service to ensure a positive customer experience.
- Accurately explain products, services, offers, and company policies to customers.
- Manage a high volume of customer interactions (up to 100 calls per day) while maintaining quality standards.
- Record and update customer interactions, feedback, and resolutions in the CRM/system.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Meet individual and team KPIs related to customer satisfaction, productivity, quality, and response time.
- Adhere to company processes, scripts, compliance guidelines, and service standards.
- Build strong customer relationships by demonstrating empathy, patience, and effective communication.
- Identify customer concerns proactively and escalate complex issues when required.




- Continuously contribute to improving the overall customer experience through feedback and process improvements.

Preferred candidate profile
- Any Graduate (Freshers with relevant skills can be considered; prior customer support experience is preferred).
- 03 years of experience in Customer Support, Customer Service, BPO, Call Centre, or Voice Process.
- Excellent verbal communication skills in English and any two of the following languages:
- Kannada
- Tamil
- Telugu
- Hindi
- Strong customer-centric attitude with excellent interpersonal skills.
- Ability to handle a high volume of customer calls while maintaining service quality.
- Good problem-solving skills with the ability to resolve customer concerns efficiently.
- Basic computer proficiency and experience using CRM/customer support tools is an added advantage.
- Comfortable working in a fast-paced workplace with rotational shifts/weekly offs.
- Ability to multitask, stay organized, and meet defined performance

📌 Customer Support Executive (Bengaluru)
🏢 Jumbotail Technologies
📍 Bengaluru