Roles and Responsibilities :
- Monitor and control call center operations to ensure efficient handling of customer calls, emails, and chats.
- Manage multiple tasks simultaneously, prioritizing deadlines and meeting performance targets.
- Provide exceptional customer service by responding promptly to queries and resolving issues efficiently.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-1 year experience in BPO or call center environment.
- Robust understanding of call center management principles and practices.
- Excellent communication skills for effective interaction with customers over phone, email, or chat.
📌 Control Room Operator (New Delhi)
🏢 National Institute for Smart Government (NISG)
📍 New Delhi
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