As an IT Customer Support Analyst, the candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs. Provide technical assistance to the leadership team. This role requires a combination of technical expertise, excellent communication skills, and the ability to prioritize tasks effectively.

Roles & Responsibilities:
- Manage Incident, Issues and Outage management, Investigation, and restoration.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Ensure compliance with IT policies, procedures, and standards are followed.
- Provide technical assistance and support to the leadership team members for tablets, smartphones, network-related and other peripheral devices.
- Diagnose and resolve technical problems promptly, ensuring minimal disruption to the workflow of the leadership team.
- Stay informed about emerging technologies and trends in IT support.
- Proactively identify opportunities to improve processes, systems,



and tools to enhance the efficiency of IT support.
- Coordinate with external vendors and service providers for hardware/software procurement, maintenance, and support as needed.
- Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Microsoft Windows & Cloud Management.
- Valuable To Have Skills: Experience with Desktop Transformation, Microsoft 365, and Network Infrastructures.
- Strong understanding of IT Operations and Service Management.
- Knowledge on ITIL processes and methodologies.
- Strong knowledge of hardware, software, and networking concepts.
- Experience with incident, problem and change management processes.
- Knowledge of IT policies, procedures, and standards.
- Excellent communication and Collaboration skills.
- Proven experience in providing technical support in a corporate environment, prefer

📌 IT Customer Service Representative Copy 02 (Bengaluru)
🏢 Accenture in India
📍 Bengaluru