Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our hotels team, that s exactly what you ll do every time you come to work You will be the primary point of contact for guests during their stay, ensuring that they receive personalized attention and support. Your role will be key in building relationships with guests, enhancing their stay, and ensuring guest loyalty. As a Guest Relations Executive , and managing special requests you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition,



this role requires the following minimum qualifications:
- Previous experience in guest relations, front office, concierge, or executive floor service, preferably in a luxury hospitality setting.
- Excellent communication and interpersonal abilities with a guest-centric approach.
- Skilled in handling VIP guests and resolving issues professionally and proactively.
- Familiarity with hotel PMS and luxury service standards.
- Fluent in English; additional languages are a plus.
- Available to work wide-ranging shifts, including nights, weekends, and holidays.
- Positive, proactive, and committed to delivering exceptional guest experiences.

Here s what you ll do during a typical day:
- Guest Interaction Relationship Building: Welcome guests and serve as their main point of contact throughout their stay. Handle inquiries, special requests, and provide personalized service.
- Service Excellence:

📌 Guest Relations Executive (Pune)
🏢 Hilton Hotels
📍 Pune