ProcureDesk is a cloud-based procurement and accounts payable automation platform that helps organizations simplify purchasing, automate invoice processing, improve spend visibility, and strengthen financial controls.
We work with finance and operations teams to eliminate manual procurement friction, improve compliance, and create better visibility into spend. As ProcureDesk scales, customer retention, adoption, and expansion become increasingly critical. We are looking for an Account Manager who can own existing customer relationships, drive measurable value, and turn accounts into long-term growth.
Location:
Remote (India)
Employment Type:
Full-Time
Work Experience:
3 to 6 years
Role Summary
The Account Manager – Existing Accounts owns a portfolio of existing customers and is responsible for protecting and growing those relationships over time. This person will drive adoption, improve retention, support renewals, identify expansion opportunities, and ensure customers achieve clear business value from ProcureDesk.
This is not a passive relationship-management role. It is a customer-facing, commercially aware role for someone who can build trust, spot risk early, drive action across teams, and help customers deepen their usage of the platform.
Key Outcomes of the Role
The success of this role will be defined by three primary outcomes:
1. Protect and renew existing revenue
- Reduce churn risk
- Improve renewal outcomes
- Maintain robust customer health across assigned accounts
2. Drive adoption and measurable customer value
- Increase product usage and engagement
- Help customers realize clear operational value from ProcureDesk
- Improve customer satisfaction and long-term account health
3. Create expansion opportunities within the existing customer base
- Identify upsell and cross-sell opportunities
- Expand account potential through stronger adoption and stakeholder alignment
- Generate qualified growth opportunities from managed acco