What you will do Adhere to defined processes, compliance standards, and quality benchmarks while maintaining accuracy and completeness. Handle inbound calls to support US-based shippers with queries related to bookings, account setup, quotes, and shipment status. Provide end-to-end customer support by resolving inquiries efficiently while ensuring a high-quality customer experience. Assist customers with bookings, account creation, and basic onboarding processes as defined as guidelines. Address complaints and service issues with a focus on first-call resolution and customer satisfaction. Manage and track customer cases, ensuring timely follow-ups and closure within agreed SLAs. Identify potential service failures and take proactive steps to prevent recurring issues. Escalate complex or high-impact issues to senior team members as required, ensuring proper documentation. You will be a great fit if you Have strong verbal and written communication skills, with the ability to handle US-based customer interactions confidently over calls.



Are customer-focused and demonstrate empathy while resolving queries, complaints, and service issues. Have experience in customer support, preferably in a voice or calling environment. Can manage multiple customer cases effectively, ensuring timely follow-ups and resolution within SLAs. Possess good problem-solving skills and can make sound decisions within defined processes and guidelines. Are detail-oriented and ensure accuracy, completeness, and compliance while handling customer interactions. Are comfortable working in a fast-paced, target-driven workplace with a focus on quality and productivity metrics. Can collaborate with cross-functional teams to drive seamless issue resolution. Show a proactive mindset by identifying potential issues early and contributing to process improvements. Are proficient in basic computer applications (MS Office, CRM tools) and can quickly adapt to new systems.

Disclaimer : This job posting has been

📌 Customer Service Representative (Gurugram)
🏢 Rekrut India
📍 Gurugram