Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with deep expertise in Unified Communications and Contact Center technologies. Operating for over 20 years, we specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services. With a global team of over 200 professionals, we support some of the world's leading Fortune 500 and Fortune 1000 organizations.

This position requires an experienced Technical Service Enablement Engineer to drive the operational readiness and technical enablement of managed service teams. The ideal candidate will bridge the gap between Service Delivery, Professional Services Engineering, and Customer Success by ensuring managed services teams have the tools, processes, documentation, and technical knowledge required to deliver high-quality services at scale. This role demands strong technical expertise, process improvement skills, automation experience, and the ability to collaborate across cross-functional teams in a quick-paced managed services environment.





Responsibilities
- Execute onboarding procedures for systems and services into enterprise monitoring platforms.
- Collaborate with engineering and operations teams to ensure all services meet monitoring and observability standards.
- Validate operational readiness through onboarding audits and process reviews.
- Ensure SKU alignment with service turn-up by coordinating with product, operations, and billing teams.
- Support CMDB initiatives and maintain alignment with enablement processes and procedures.
- Develop a strong understanding of operational workflows and evaluate upstream and downstream impacts of process changes.
- Maintain technical documentation, knowledge bases, and operational procedures.
- Make informed decisions on complex technical issues while following established best practices.
- Implement and manage secure remote access solutions for managed services.
- Provis

📌 Service Enablement Engineer (Bengaluru)
🏢 Anovia
📍 Bengaluru