Job Description We are looking for a dedicated and customer relationship-oriented Customer Support Associate to assist customers with their inquiries and provide the necessary support to ensure a seamless experience. The role involves handling customer queries, addressing concerns and escalations, coordinating with internal teams, and delivering exceptional customer service throughout the customer journey.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Assist customers with loan-related inquiries and application procedures.
- Follow up with customers regarding their application journey and ensure a smooth process.
- Coordinate with internal teams for the timely processing of customer requests and applications.
- Maintain accurate records of customer interactions and updates in CRM systems.
- Resolve customer concerns and escalate complex issues when necessary.
- Build and maintain strong customer relationships through effective communication.
- Ensure compliance with company policies, procedures, and service standards.




- Achieve assigned customer service and productivity targets.
Education
- Graduate in any discipline.
Skills
- Excellent verbal and written communication skills.
- Solid customer service and interpersonal abilities.
- Basic computer proficiency (MS Office, Email, CRM Software).
- Good organizational and multitasking skills.
- Strong problem-solving abilities with attention to detail.
- Ability to work effectively in a fast-paced environment.
- Professional and customer-centric attitude.
Preferred Experience
- 1 3 years of experience in: - Customer Support - Telecalling - Banking - NBFC Operations - Financial Services - Loan Processing
- Freshers with excellent communication skills may also apply.
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT)
- Call Quality and Resolution Rate
- Follow-up Completion Rate
- Customer Response Time
- Application Processing Support Efficiency
- Custom

📌 Customer Support Associate (Noida)
🏢 Cashfast Finconsulting And Services
📍 Noida