Job Title: Process Associate – New Verticals & Client Coordination

Department - Operations / Client Servicing

Location - Harkesh Nagar Okhla phase - 2

Experience - 0 – 1 Year

Reporting To - Team Lead / Process Manager

Employment Type - Full-Time

About the Role

We are looking for a proactive Process Associate to manage the onboarding and day-to-day coordination of new business verticals and new clients. This role sits at the intersection of client servicing, internal team coordination, and data/reporting — ideal for someone with strong communication skills (English and Tamil) who is comfortable working across Excel/Google Sheets and multiple business applications.

Key Responsibilities
- Handle onboarding and process setup for new verticals and new clients, understanding requirements and translating them into workable processes.
- Act as the coordination point between the in-house team and external/client-side teams to ensure smooth information flow and task closure.
- Share daily updates with clients on process status, pending items, and turnaround timelines.
- Compile,



consolidate, and maintain reports from multiple data sources; ensure accuracy and timely submission.
- Track and manage data across Excel/Google Sheets — data entry, validation, formatting, and basic formula-based reporting.
- Maintain clear, professional communication with clients — written (email/chat) and verbal (calls) — in both English and Tamil.
- Flag process gaps, delays, or escalations to the reporting manager in a timely manner.
- Support process documentation (SOPs, trackers, checklists) as new verticals are added.

Required Skills & Qualifications
- 0–1 year of experience; freshers with strong communication skills are welcome to apply.
- Excellent verbal and written communication in English; working proficiency in Tamil is a priority/preferred.
- Good working knowledge of MS Excel and Google Sheets (data entry, sorting/filtering, basic formulas, pivot tables a plus).
- Robust coord

📌 Process Associate – New Verticals (Delhi)
🏢 MATRIX INFOSYSTEMS PRIVATE
📍 Delhi