Job Description (JD)

IT & Network Administrator

Department: Information Technology (IT)
Reporting To: GM Operations / Head Administration
Location: Head Office & Project Sites

Job Summary

The IT & Network Administrator is responsible for managing the organization's complete IT infrastructure, including servers, networks, desktops, laptops, email systems, data backup, cybersecurity, software support, AutoCAD installation, ERP support, CCTV, biometric systems, and IT asset management. The role ensures uninterrupted business operations by maintaining secure, reliable, and productive IT services across all office and project locations.

Key Roles & Responsibilities

1. IT Infrastructure Management
- Install, configure, and maintain desktops, laptops, workstations, printers, scanners, and other peripherals.
- Perform hardware troubleshooting, upgrades, repairs, and preventive maintenance.
- Install and configure Windows operating systems and required business applications.
- Maintain IT equipment for Head Office and project sites.

2. Server Administration & Backup
- Install,



configure, and maintain Windows Servers.
- Monitor server performance and health.
- Manage server storage, shared folders, and user permissions.
- Perform daily, weekly, and monthly server backups.
- Restore data whenever required.
- Maintain disaster recovery plans and backup documentation.
- Monitor server logs and resolve issues proactively.

3. Network Administration
- Configure and maintain LAN, WAN, Wi-Fi, VPN, routers, switches, and firewalls.
- Ensure uninterrupted internet connectivity.
- Monitor network utilization and bandwidth.
- Troubleshoot network failures and connectivity issues.
- Maintain secure remote access for project locations.

4. Microsoft 365 / Email Administration
- Create, modify, and delete official email accounts.
- Manage Microsoft Outlook and Microsoft 365 administration.
- Configure email on desktops, laptops, and mobile devices.
- Maintain email backups and archiv

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