Job Function: Operations

Experience: 6 months of BPO Experience

Job Type:Full Time

Position Title :Customer Success Associate

Industry:CRM/Call Centers/BPO/ITES

Location: Jaipur, India

Salary: As per Industry standards

Education: Undergraduate/Graduate

Working days: 5.5 days

Shifts:9 hrs

PURPOSE OF POSITION:

Candidates will be responsible to handle the queries and complaints from customers.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Ability to communicate with our global customers in both written and spoken English within corporate environment

• Should have basic knowledge of hospitality and service industry.

• Should have knowledge of bookings such as hotel, flights , travel.

• Adaptable to work in blended business. (Calls , chat and emails)

Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication





• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Follow communication procedures, guidelines and policies

ELIGIBILITY-

• Excellent English Communication and presentation skills.

• Proven customer support experience or experience as a Client Service Representative.

•Versant skills with C1 Level.

Undergraduate/Graduate with min 6 months of experience.

WORK CULTURE-

• 5.5 days a week with rotational off

Rational Shift

• Cabs available in evening and night shifts , 180RS travel allowance per day only for male employees in evening and night shifts.

📌 Customer Success Associate- CRM and BPO (Jaipur)
🏢 Resource Bazaar Technologies
📍 Jaipur