Location: Delhi

Job Overview: The CRM Manager is responsible for managing and optimizing customer relationships, sales operations, and key performance indicators (KPIs) across various touchpoints. The role requires a focus on daily operations like price updates, dispatch reports, order confirmations, and overseeing the implementation of ERP systems, while also maintaining robust communication with clients and internal teams.

KRA KPI

Key Result Areas (KRA) Key Performance Indicators (KPI) CRR Clients Total vs Active (Loose, Institutional, Private Label Clients) % Clients Not Active Primary NBD Follow-ups should be done on time % of Follow Ups Not Done All Pending Bargains Should Be Lifted on Time % Pending Bargains Not Lifting on Time All LOOSE Bargains should be lifting on time % LOOSE Bargains Not Lifting on Time Client Should Be Updated on Time For Any Delays ( Truck) % Orders not Updated on Time Client Should Be Updated on Time For Any Delays ( Tanker ) % Orders not Updated on Time All Trucks Should Be Dispatch Within 24 Hours.



% Dispatches not Done on Time All Tankers Should Be Dispatch Within 24 Hours. % Dispatches not Done on Time Reactive Clients Should Be Maintained on time % of Avg Not Maintained Ensure timely collection of payments from clients % of Delay Payment

Protocols:
- Verify bargains, dispatch reports, and update prices.
- Investigate and resolve delayed dispatches.
- Align dispatch and production with inventory and orders.
- Confirm orders after checking payment terms and stock.
- Manage tasks and monitor performance via FMS and dashboards.
- Collect delayed payments and control overdue limits.

Role Tasks:

Update Review Report:
- Review the loose total and check one bargain for each state of VP Bakery to ensure all transactions and deals are accurately recorded and processed.
- Validate and check the daily dispatch reports to ensure timely and accurate deliveries are made according to the plan.
- Investigate the reasons for any delays in dis

📌 CRM Manager (New Delhi)
🏢 AJANTA SOYA
📍 New Delhi