✨ What You’ll Do
- You will be the voice of the brand — ensuring every customer interaction turns into a outstanding experience.
- Handle customer queries across calls, WhatsApp, email & social media
- Manage order issues, delays, refunds, replacements & product queries
- Coordinate with logistics, warehouse, and vendor teams to resolve issues fast
- Maintain accurate CRM records & ensure all tickets close within SLAs
- Track patterns/recurring issues & prepare weekly insight reports for management
- Suggest process improvements & help build SOPs for customer support
- Mentor and guide new team members while fostering a positive CX culture
? Who We’re Looking For
- 1–3 years experience in Customer Support/Customer Experience
- Excellent communication skills (written + verbal)
- Comfortable handling multiple channels & multitasking
- Problem-solver with a calm, empathetic approach
- Organized, detail-oriented & proactive
- Experience using CRMs is a plus
? What You’ll Love
- 100% Work From Home
- High-growth startup environment
- Real ownership + career progression
- Supportive, positive team culture
- Work in a sector that brings joy to thousands of customers every day
📌 Customer Experience Executive (New Delhi)
🏢 Urvann
📍 New Delhi
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