Job Title: Team Manager – Business Support, IT PMO

Job Location: Mumbai

As a Team Manager under Business Support service line, you will oversee end-to-end Customer BUIT projects for Americas Region. Your role will focus on delivering well-architected solutions that enhance both customer and business experiences. This role involves managing cross-functional teams, driving project execution, ensuring quality deliverables, and fostering strong stakeholder relationships within a matrix organization. The incumbent will leverage expertise in SDLC, business analysis, and project management to deliver scalable and high-quality IT solutions.

Key Responsibilities:

Project Oversight
- Help Team drive project planning, execution, and delivery within agreed scope, timeline, and quality.
- Ensure clarity of requirements and alignment with business objectives.
- Manage changes, risks, and dependencies proactively.
- Ensure adherence to SDLC processes and project governance standards.

Quality & Delivery Assurance
- Ensure deliverables meet business requirements and quality standards.




- Oversee testing, validation, and readiness for production release.
- Monitor key delivery metrics and take corrective action where needed.
- Promote continuous improvement in processes to enhance delivery quality.

Coordination & Governance
- Collaborate with internal teams (IT, Infrastructure, Testing, Support) and external vendors.
- Track progress, chase actions, and ensure timely resolution of issues.
- Maintain clear documentation and decision records.
- Ensure compliance with organizational policies, standards, and audit requirements.

Management responsibility
- Lead, mentor, and guide cross-functional teams to deliver IT projects effectively.
- Foster collaboration, accountability, and a high-performance culture.
- Drive team productivity by setting transparent goals, priorities, and performance expectations.
- Support team development through coaching, feedback, and knowledge sharing.

Stakeh

📌 Team Manager – Business Support, IT PMO (Mumbai)
🏢 Dhl
📍 Mumbai