Dear Candidates,
Currently we are hiring for Incident Manager for a leading MNC for Bangalore location.
Please go through the details below and interested candidates can share their resume with the below mentioned mail id.
Mail Id:
[email protected]
JD:
Position Name: Incident Manager Hospitality IT
Exp: 5-8 yrs
Job Location: Bangalore-Hybrid
Job Mode: Hybrid(3 days WFO)
Salary: Negotiable
Domain preference: Hospitality sector(Hotel,resort,travel,retail)
Notice Period: 15 days-Immediate Joiner
Position Summary
The Incident Manager is responsible for leading the Incident Management process across the hospitality technology landscape, ensuring timely restoration of services and minimizing business disruption. The role coordinates cross-functional IT teams, vendors, and business stakeholders to manage incidents affecting hotel operations, guest experience, reservations, property management systems, food & beverage operations, and corporate applications.
The ideal candidate possesses strong IT service management expertise, excellent communication skills,
and experience supporting mission-critical hospitality systems in a 24x7 operational workplace.
Key Responsibilities
Incident Management
Own and manage the end-to-end Incident Management process in accordance with ITIL best practices.
Lead Major Incident (P1/P2) response, coordination, communication, escalation, and resolution activities.
Ensure rapid restoration of business-critical services with minimal operational impact.
Monitor incident queues and ensure SLA compliance across support teams.
Coordinate technical teams during incident investigations and service recovery efforts.
Conduct incident triage, prioritization, and impact assessments.
Major Incident Coordination
Act as Incident Commander during critical outages and service disruptions.
Establish incident bridges and coordinate activities across infrastructure, application, network, security, cloud, and vendor teams.
Provide tim
📌 Incident Manager Hospitality IT (Bengaluru)
🏢 RiDik
📍 Bengaluru