Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
- Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept;
- Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
- Create, maintain and improve existing SAP C4C Training documentation;
- Organize and deliver trainings to SAP C4C end-users;
- Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
- Cooperate with technical department during implementation of technical requirements and bug fixing processes;
- Assist during creation of documents for business/technical requirements;
- Test SAP Sales and Service solution and document bugs;
- Manage manual and automated data imports into the system;
- Document processes and interfaces;
- Work on data quality check.

Profile (technical/technological skills, soft skills)
- University degree (Business Administration, Organizational Sciences, Economics or similar)



with focus on IT
- At least 3 years experience with CRM Sales and/or Service solution SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
- Experience in Implementation of CRM solution (mandatory)
- Experience in Support processes (mandatory)
- Exceptional presentation skills (mandatory)
- Familiar with Agile methodology
- Knowledge of JIRA or similar tracking tool
- Advanced Excel knowledge
- Able to work in cross-functional teams and international environment
- Willingness to work in a global virtual team
- Good communication skills, ability to think analytically and willingness to learn recent things
- Fluent in English
- Eager to work with the newest technologies
- Proactive and can easily adapt to new development environment
- Self-motivated and with a great sense of ownership
- Team player and willing to give and recieve feedback
- Think outside the box and try to fin

📌 CRM Support Specialist (Bengaluru)
🏢 RARR Technologies
📍 Bengaluru