Associate / Senior Associate Training & SOP

Location: Pune Magarpatta City
Employment Type: Permanent
Experience: 3-5 Years
Shift: US Shift
Work Mode: Work from Office (WFO)
Notice Period: Immediate Joiners preferred; maximum 1530 days
Education: Graduate in any discipline
Laptop: Mandatory for interview

Job Responsibilities:
- Attend US client training sessions and create/update Standard Operating Procedures (SOPs) based on training recordings.
- Train new and existing employees on newly transitioned processes.
- Update existing SOPs with new instructions and train resources on process changes.
- Provide floor support and troubleshoot process-related issues.
- Communicate with US clients on calls, whenever required.
- Ensure accurate documentation and effective knowledge transfer.





Required Skills:
- Minimum 3 years of experience in documentation and training.
- Experience in the BPO industry, preferably in US Collections or US Mortgage.
- Excellent written and verbal communication skills.
- Robust client relationship management skills.
- Excellent organizational and coordination abilities.
- Proficiency in MS Office and database applications.
- Willingness to work in US/night shifts.

Preference: Candidates residing within approximately 8–10 km of Magarpatta City, Pune.

Thanks,

HR

[email protected]

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