Location Name: Delhi - Pitampura

Job Purpose

Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms

Duties And Responsibilities

Allocation Planning: Planning allocation of portfolios to RO’s and Agencies Based on:
Performance: Previous months track record
Data Analysis and Insights
Geographical dimensions
Capacity
Location
Vendor Management: Activities including researching and sourcing vendors, obtaining quotes, analyzing capabilities, turnaround times, negotiating contracts and managing relationships. Role would include:
Capacity Check based on portfolio trends
Availability checks: Checking if the agencies cater to the particular location
Performance checks: based on data collected on agencies past performance and their record history
Check’s on Off Role
Processes:
Vendor Bill tracking and confirmation
Performing adequate compliance checks based on company policies and legal requirements




System allocation and admin services facilitation by connecting with the requisite teams
People / Team Management

i) Current Joinee Inductions

Penapp Code generations
Products information to be shared
Vendor introductions to be made
Information on Performance pay metrices and the policies regarding the same
Teams past performance information to be shared to set a base

ii) Performance Management: Sets milestone targets for the team; Analyses performance along with team to generate insights and plan actions accordingly - ensures improved performance

Performance:
DRR of Area/Location
Track vendor wise performance and provide due support
Visit critical cases on field

Key Decisions / Dimensions

Management of high value cases
Agency assessment and influencing for support in achieving targets

Major Challenges

Portfolio Management – closing cases at Bucket X
Managing difficult locations with sca

📌 Area Manager (New Delhi)
🏢 Bajaj FinServ
📍 New Delhi