Our team is at the heart of building and improving tooling that supports all
aspects of Chase offering including new market expansion. We are looking for
solution-oriented, commercially minded, customer-focused product managers, used
to working in an agile workplace who want to be a part of building exceptional
user experience within a diverse and inclusive team.
As a Senior Product Associate at JPMorganChase within the International Consumer
Bank, you are an integral part of the team that innovates new product offerings
and leads the end-to-end product life cycle. As a core leader, you are
responsible for acting as the voice of the customer and developing profitable
products that provide customer value. Utilizing your deep understanding of how
to get a product off the ground, you guide the successful launch of products,
gather crucial feedback, and ensure top-tier client experiences. With a strong
commitment to scalability, resiliency, and stability, you collaborate closely
with cross-functional teams to deliver high-quality products that exceed
customer expectations.
You will lead the development, testing, implementation and maintenance of CRM
platform to enable delivery of industry-leading customer service experience.
Job responsibilities
* Define the roadmap and objectives for our customer service operations
technology platform
* Take responsibility for the successful delivery of the product, ensuring that
it meets the acceptance criteria of your stakeholders
* Partner with the Tech Lead to ensure alignment and feasibility of product,
technical vision, and requirements
* Create testing and implementation plans
* Ensure the product meets all legal, regulatory, risk, and control
requirements
* Be hands-on, detail-oriented, and outcome-focused as well as a strong team
player
Required qualifications, capabilities and skills
* Demonstrate expertise in delivering and scaling customer service operation
technology products
* Have experience in a complex software