Summary:
We are seeking a dedicated and customer-oriented individual to join our team. The ideal candidate will have a excellent communication skills. The role requires flexibility to work across different calendar days and time zones.
Responsibilities:
Handle customer calls/issues quickly and effectively, ensuring end-to-end resolution.
Sign up customers for value-added services and digital education.
Tag call types accurately and provide accurate information to customers on queries/concerns.
Maintain high awareness levels on KYC and Anti-money laundering policies.
Initiate and strive towards achieving set targets and service standards.
Identify financial needs on service calls and pitch relevant solutions.
Identify potential disputes/escalations and highlight them to management.
Ensure all sales pitches are made without mis-selling and achieve targets in terms of leads/self-closure.




Ensure proper follow-up/tracking of cases and closure within turnaround time.
Adhere to customer data confidentiality and compliance with all applicable rules/regulations and group policies.
Follow up on delinquent accounts to negotiate timely payments.
Requirements:
Graduate
Fresher or with 1-2 years of experience in service, sales, or collection.
Required Skills:
Excellent communication skills in written and verbal English.
Basic computer skills.
Robust service, sales, or collection orientation.
Ability to manage conflicts and solve problems.
Patient, non-confrontational, and resilient.
Positive, polite, cheerful, and courteous.
Multi-skilled to handle both inbound and outbound calls.
AditiConsulting
26-04399

📌 Customer Service Associate (Bengaluru)
🏢 Aditi Consulting
📍 Bengaluru