Amex GBT is a place where colleagues find inspiration in travel as a force for valuable and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

This is a 24/7 operational role that offers necessary training and mentorship to develop your technical support capabilities

Technical Problem-Solving
- Provide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applications
- Manage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalation
- Respond to critical incidents (P1/P2) within defined SLAs
- Participate in incident bridges, triage, and service disruption communications
- Monitor global ticket queues for SLA compliance and metrics tracking
- Troubleshoot application issues and configuration problems with minimal initial information
- Conduct root cause analysis and problem management to prevent recurrence




- Document issues and resolutions in knowledge articles for team reference

Stakeholder Engagement & Escalation
- Communicate issue status and resolution timelines to stakeholders
- Report production impacts to leadership
- Bridge internal customers and product development teams to ensure high-impact issues are addressed with speed
- Collaborate with incident management, SRE (Site Reliability Engineering), infrastructure, network, and product teams in triage sessions

Operational Excellence, Compliance and flexibility
- Participate in product transitions to support operations
- Collaborate across regions to share knowledge and upskill colleagues
- Ensure adherence to Amex GBT policies, procedures, and processes
- Work flexibly across 24x7 rotational shifts

What We're Looking For

Education & Experience
- Must have bachelor’s degree. Bachelor's degree in computer science, IT, or equivalent.
- 4+ years of experience in co

📌 Technical Support Analyst (Gurugram)
🏢 Amex
📍 Gurugram