This is a challenging opportunity for a Salesforce Senior Business Analyst to join the Global Commercial Platforms function. Working within Dentsu Service Lines & Primary Markets, the key focus will be to lead the analysis of complex business needs and drive the implementation of Salesforce solutions. The Senior Business Analyst will work closely with Product Owners, Architects, and development teams to gather detailed requirements, design solutions, and ensure successful delivery of valuable solutions to stakeholders.
Job Description:
- ResponsibilitiesLead the gathering and documenting of business requirements from stakeholders.
- Analyze current business processes and identify areas for significant improvement and optimization.
- Develop detailed functional and technical requirements, user stories, and acceptance criteria.
- Design and create process flow diagrams, data models, and other visual representations of business processes and system architecture.
- Lead the configuration and testing of Salesforce solutions.




- Develop comprehensive training materials and user documentation for complex systems and processes.
- Provide expert-level support to users and proactively address user issues.
- Work closely with the development team to ensure requirements are understood, and solutions are implemented correctly.
- Lead and facilitate Agile ceremonies, including sprint planning, daily scrums, and sprint reviews.
- Effectively communicate information with diverse stakeholders at all levels.
- Mentor and guide junior Business Analysts.
- Requirements6+ years of experience working as a Business Analyst.
- In-depth experience with Salesforce declarative functionality and an understanding of when to use code.
- In-depth understanding of Sales Cloud features, prospect management & Sales Processes.
- Strong understanding of Salesforce out-of-the-box functionality, ideally holding certifications
- Experience with Pardot and Agentforce preferred.
- Project management expe

📌 Salesforce Business Analyst (Pune)
🏢 Merkle Science
📍 Pune