The Platform SRE is a member of the Platform SRE team, the group responsible for the operational health, resiliency, and modernization of our hosting and cloud infrastructure. This role sits at the intersection of systems engineering, site reliability engineering, and automation : combining hands-on technical debt remediation with large-scale automation and reliability practice.
The Platform SRE team owns three core mandates
1. Technical debt reduction : systematically identifying and remediating aging firmware, kernels, operating systems, and software across the managed hosting fleet and managed application environments
2. Automation of critical operational workflows : provisioning, patching, remediation, and release processes across both managed apps and managed hosting fleets, with automated release planning and execution under human supervision (not “automation for automation’s sake,” but automation with a human checkpoint before production impact)
3. Reliability and incident support : defining, instrumenting, and tracking SLIs/SLOs for platform engineering and operations,
visualized through dashboards and reporting tools, and providing rapid, expert frontline response and remediation during service-impacting events (incident command and process ownership sit with the Incident Management team; this team is the technical responder, not the incident owner).
This position serves as a senior technical point of contact for platform engineering, driving initiatives around scalability, fault tolerance, automation, and operational excellence across production infrastructure.
Key Responsibilities
Technical Debt & Platform Modernization
Own the lifecycle of firmware, kernel, OS, and software patching across the managed hosting fleet and managed application environments
Build a standing inventory and risk model of technical debt (end-of-life OS versions, unpatched firmware, deprecated software) and drive prioritized remediation plans
Evaluate and implement infrastructure
📌 Site Reliability Engineer (India)
🏢 Nexcess
📍 India