AMETEK is seeking a highly self-motivated individual to maintain and improve
relationships with existing customers and to take care of existing service
contracts for select Scientific Instrument product accounts.

Service Delivery:

* Develop and implement service delivery strategies to meet the needs of
clients or customers.
* Monitor service performance against established metrics, identify areas for
improvement, and take corrective actions as necessary.
* Ensure service delivery meets or exceeds quality standards and customer
expectations.

Client/Customer Relationship Management:

* Build and maintain robust relationships with clients or customers, serving as
the primary point of contact for service-related inquiries or issues.
* Proactively identify client/customer needs and recommend solutions to enhance
satisfaction and loyalty.
* Address escalated service issues promptly and effectively, striving to
resolve conflicts and maintain positive relationships.

Process Improvement:

* Continuously evaluate service delivery processes and workflows to identify




inefficiencies and opportunities for improvement.
* Implement process enhancements and best practices to streamline operations,
reduce costs, and enhance service quality.
* Monitor the effectiveness of process improvements and make adjustments as
needed.

Financial Management:

* Develop and manage budgets for service operations.

Reporting and Analysis:

* Prepare regular reports on service performance, including key metrics,
trends, and insights.
* Communicate findings and recommendations to senior management and other
stakeholders.

Essential Duties and Responsibilities:

* Installation, Maintenance & Product Support for all AMT – SI’s product line
including PAR, SOL & SR products.
* To provide installation support for AMT Scientific Instruments products at
customer location as per customer contracts /agreed standards.
* To provide end user online / onsite (end user facility) training to help them
familiariz

📌 Senior Service Engineer, India
🏢 AMETEK
📍 India