Overview
Pearce Services is a leading national provider of operations, maintenance, and engineering services for mission-critical telecom and renewable energy infrastructure. We safely service our Wireless, Wireline/Fiber, Network ISP, Wind, Solar, EV Charging, and Energy Storage infrastructure customers around-the-clock.

Pearce Services was founded in 1998 and focused on telecom maintenance and repair. The company added engineering services and developed national field services coverage over the past decade. In March 2020, Pearce partnered with Current Mountain Capital and expanded to renewable energy operations and maintenance. The company grew by focusing on safety, quality, technology, and analytics

Job Description - Purpose of the Role
Lead the Quality function by driving operational excellence, customer satisfaction, compliance, and continuous improvement initiatives.
The role is responsible for developing quality frameworks, managing stakeholder relationships, analyzing performance trends, and implementing process improvement projects to enhance business outcomes.





Key Responsibilities
Quality Management
Lead and manage the Quality Assurance team across multiple processes/accounts.
Establish and maintain quality standards, scorecards, and audit methodologies.
Monitor process performance through quality audits and transaction monitoring.
Ensure adherence to client requirements, SOPs, policies, and compliance standards.
Drive calibration sessions with operations and clients.
Performance & Analytics
Analyze quality data, trends, and defect patterns.
Conduct Root Cause Analysis (RCA) and implement Corrective & Preventive Actions (CAPA).
Publish quality dashboards, reports, and executive summaries.
Identify opportunities to improve KPIs, SLAs, and customer experience.
Continuous Improvement
Lead Lean Six Sigma and process improvement projects.
Drive automation and productivity improvement initiatives.
Stakeholder Management
Partner with Operations, Training, Transit

📌 Quality Assurance Manager (Hyderabad)
🏢 Pearce Services
📍 Hyderabad