Job Title: Advanced Associate, Customer Success

What You’ll Do

* Execute onboarding tasks related to content license activation, access, and
availability using defined processes and checklists.

* Guide customers through how to access licensed content, including basic
platform navigation and usage guidance.

* Ensure customers understand what content they have purchased and where to
find it.

* Track onboarding completion and escalate content access issues as needed.

* Monitor basic content usage and consumption data to identify low‑usage or
zero‑usage patterns.

* Complete outreach and follow‑up activities focused on content awareness and
usage.

* Respond to common customer questions related to content access, availability,
and consumption.





* Maintain accurate documentation and activity tracking in Customer Success
systems.

* Partner with Content, Support, and Customer Success teams to support issue
resolution.

What Will Set You Up for Success

* 1-2 years of experience in Customer Support, Customer Success, Enablement, or
a related role.

* Experience supporting digital content platforms or licensed content
solutions.

* Strong attention to detail and comfort following defined processes and
playbooks.

* Transparent written and verbal communication skills.

* A customer‑focused mindset

📌 Advanced Associate, Customer Success (Bengaluru)
🏢 Pearson
📍 Bengaluru