This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Engineer based in India.

This role is an opportunity to provide advanced technical support and deliver exceptional service experiences to customers using creative software solutions.
You will act as a trusted technical partner, helping customers troubleshoot complex issues and optimize their use of the platform.
The position combines customer advocacy, problem-solving, and technical expertise in a collaborative global environment.
You will work closely with engineering, consulting, and internal teams to resolve critical issues and improve product reliability.
The role offers exposure to application troubleshooting, software implementation, and knowledge management practices.
You will contribute directly to customer satisfaction, product improvements, and the continuous evolution of support operations.

Accountabilities:
- Provide high-quality technical support to customers by diagnosing, troubleshooting,



and resolving complex application issues through various communication channels, including calls and emails.
- Deliver a customer-focused support experience by understanding customer needs, providing guidance on software functionality, and recommending best practices.
- Perform root cause analysis, reproduce software defects, and collaborate with internal technical teams to ensure timely resolution of customer issues.
- Identify, document, and escalate software defects while providing temporary solutions when applicable.
- Manage incidents effectively to meet and exceed service-level agreements and customer satisfaction objectives.
- Support software implementations, installations, upgrades, and configuration activities for customers.
- Create and maintain technical documentation, knowledge base articles, and support resources following knowledge-centered support practices.
- Maintain customer reports, contribute to te

📌 Customer Support Engineer (India)
🏢 Jobgether
📍 India