Description
Senior Director, Global Head of Transfer Agency Transaction Processing, US Head of Transformation and India Head of Investor Solutions
We are seeking a highly experienced and strategic leader to serve as Senior Director, Operations Group Manager. This role is based out of Pune with accountability across three interconnected areas of the business:
- Global Head of Transfer Agency Transaction Processing
- US Head of Transformation
- India Head of Investor Solutions

In this role, you’ll make an impact in the following ways:
- Provide enterprise-level leadership, strategic direction, and operational oversight across global transaction processing activities, transformation initiatives for the US business, and investor solutions operations in India.
- Operate across geographies, influence senior stakeholders, drive change at scale, and deliver measurable improvements in efficiency, control, client experience, and organizational performance.
- This role is aligned to BNY’s broader objectives of driving operational excellence, enabling growth through transformation,



strengthening governance and resilience, and building a scalable global operating model.

Global Leadership: Transfer Agency Transaction Processing
- Lead the end-to-end service delivery and strategic execution of Transfer Agency transaction processing operations, including account maintenance, financial and transfer transactions, rollover processing, correspondence, quality control, and related support functions.
- Accountable for operational excellence, risk and control management, client service, and transformation initiatives including automation and digital process optimization.
- Requires deep Transfer Agency operations expertise, strong people leadership, and proven experience driving large-scale process improvement in a regulated environment.
- Drive scale, quality, and control across a high-volume operation, ensuring robust client outcomes and disciplined service delivery.
- Deliver busines

📌 Senior Director, Global Head of Transfer Agency Transaction Processing, US Head of Transformation and India Head of Investor Solutions (Pune)
🏢 BNY Mellon
📍 Pune