Title: Supply Chain O2C Analyst - Customer Fulfilment
Company: Novo Nordisk Global Business Services (GBS)
Department: Operations GBS

Are you ready to own the full order lifecycle for a company whose products reach millions of patients every day? Do you thrive on turning complexity into seamless customer experiences? Then this could be your next role at Novo Nordisk. Read on and apply today for a life-changing career.

Your recent role
As an Order to Cash (O2C) Analyst based in our Bangalore Global Business Services centre, you will manage the end-to-end order lifecycle – from capture and validation through fulfilment, invoicing and dispute resolution – ensuring accurate, on-time delivery for our customers around the world. You will partner cross-functionally with Sales, Customer Service, Planning, Logistics, Finance and Master Data teams to drive order accuracy and elevate the customer experience.

Your key responsibilities will include:
- Order management & fulfilment: Validate incoming orders (pricing, terms, credit, SKU, quantity, delivery windows, compliance documentation),



coordinate order promising and quality checks with Planning, Logistics and Master Data, and proactively monitor status to escalate risks such as shortages or delays and drive resolution.
- Billing & invoicing: Ensure accurate billing (price, discounts, taxes, freight, surcharges, rebates) and timely invoice generation; reconcile stocks and EDI/portal invoices; manage corrections, credit notes and debit notes; and resolve failures in partnership with relevant departments.
- Customer experience & stakeholder management: Serve as the O2C point of contact for key accounts and own SLA adherence, including OTIF (On Time In Full) performance.
- Controls, compliance & data quality: Maintain master data hygiene across customer, materials, pricing and tax codes, and adhere to internal controls (SOX/IFC), audit requirements and documentation standards.
- Continuous improvement & analytics: Track and anal

📌 Supply ChainC Analyst (Bengaluru)
🏢 Novo Nordisk
📍 Bengaluru