Description
ABOUT THE ROLE
At Holiday Inn Express, we are committed to delivering simple, smart travel experiences while driving strong commercial performance across our hotels. The Senior Reservations Manager – Cluster plays a critical role in optimizing reservations operations, inventory management, and revenue opportunities across a portfolio of hotels.
Based at the Portfolio Office in Gurgaon, this position will oversee reservations strategy and operations for a cluster of hotels, ensuring effective inventory control, process compliance, team leadership, and contribution to overall revenue performance.
WHAT IS THE JOB?
The Senior Reservations Manager will be responsible for leading the cluster reservations function and ensuring maximum revenue generation through effective reservation management and inventory optimization.
- Key Responsibilities
Lead and manage the reservations function for a cluster of hotels, ensuring service excellence and operational efficiency.
Oversee room inventory management, allocation strategies,
and reservation controls to maximize occupancy and revenue.
Drive reservation performance through proactive monitoring of booking trends, pace reports, and demand patterns.
Collaborate closely with Revenue Managers, General Managers, and Commercial teams to support pricing and distribution strategies.
Ensure adherence to inventory control processes, rate loading accuracy, and reservation policies across all hotels.
Monitor key performance indicators including conversion rates, booking pace, forecast accuracy, and channel productivity.
Lead, mentor, and develop the reservations team, ensuring high levels of engagement and productivity.
Conduct regular audits of reservations processes to maintain accuracy and compliance.
Support hotel openings, transitions, system implementations, and commercial projects as required.
Prepare and present analytical reports, performance reviews, and recommendations to cluster leadership.
YOUR DAY-TO-DAY
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📌 Senior Reservations Manager (India)
🏢 IHG
📍 India