Description
As a Senior Lead - IT Support & Services, you will play a key role in ensuring the stability, security, and continuous improvement of our IT infrastructure and service operations. You will collaborate closely with internal teams, vendors, and business stakeholders to deliver a seamless, secure, and user-focused IT experience while maintaining high standards of system performance, compliance, and operational excellence.
We are looking for someone who has successfully managed IT support and infrastructure in a mid-to-large enterprise environment, with robust hands-on expertise in Windows environments, Microsoft 365, networking, ITSM processes, and end-user computing.

What You'll Do
As the Senior Lead - IT Support & Services, you will:
Technical Support & Infrastructure Management
- Provide Level 1/Level 2 technical support for desktops, laptops, operating systems, applications, and peripheral devices.
- Manage and troubleshoot Windows environments including Windows 10/11 and Windows Server platforms.
- Support network infrastructure including LAN/WAN, Wi-Fi, VPN, switches,



routers, DNS, DHCP, and firewall connectivity.
- Administer and support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive, Exchange Online, and Azure AD.
- Monitor and maintain IT systems, endpoints, and infrastructure to ensure high availability and optimal performance.
- Perform user account administration, access provisioning, and identity management.

ITSM & Service Operations
- Manage and resolve incidents, service requests, and escalations within agreed SLAs.
- Follow ITSM best practices for Incident, Problem, Change Management & Asset Management processes.
- Implement and enforce IT asset policies and compliance controls and generate value driven dashboards for management review and strategic decision making
- Conduct root cause analysis for recurring incidents and implement preventive measures.
- Participate in change planning, risk assessment, testing, and d

📌 Senior Lead-IT Support (Noida)
🏢 Gedu Global
📍 Noida