Job Family:
GIC Process (India)
Travel Required:
None
Clearance Required:
None

What You Will Do:
- Transaction Monitoring Operations: Own day-to-day delivery of Transaction Monitoring alert review, investigation, case documentation, escalation, and closure activities in accordance with approved procedures and quality expectations.
- Investigation Governance: Ensure alerts and cases are reviewed with appropriate risk assessment, transaction analysis, customer context, red-flag identification, and clear rationale for disposition or escalation.
- Team Management: Lead Team Leads/Supervisor, Quality Analysts, and investigators by setting clear expectations, monitoring performance, managing attendance and adherence, and driving accountability across the team.
- Performance Ownership: Manage productivity, quality, SLA/TAT, backlog, aging, utilization, and rework metrics; identify performance gaps and implement corrective action plans.
- Stakeholder Management: Act as a key point of contact for client stakeholders, internal leadership, Compliance, QA, Training,



and Workforce Management for performance reviews, escalations, process updates, and governance discussions.
- Process Control & Quality: Partner with QA and Training teams to improve investigation standards, reduce errors, strengthen SOP adherence, and ensure consistent application of client policies.
- Escalation & Risk Management: Review and manage operational escalations, high-risk cases, policy interpretation queries, quality disputes, and client feedback with timely resolution and transparent communication.
- Reporting & Governance: Prepare and present operational dashboards, performance summaries, RCA/CAPA updates, staffing views, and action trackers for internal and client governance forums.
- People Development: Coach and develop Team Leads, QAs, and investigators through feedback, performance reviews, upskilling plans, succession planning, and readiness for higher responsibilities.

What You Will Need:
- 12+ yea

📌 Manager (Chennai)
🏢 Guidehouse
📍 Chennai