This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M;, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

Team Lead, Technical Support

As a Technical Support Team Lead based in Bengaluru, you will lead a highly motivated, merchant-focused team that thrives on shared success. Your team serves as the initial point of contact for Adyen's global merchants, providing a service that directly impacts their ability to process payments and grow their businesses. You will guide them in collaborating directly with various Adyen teams across technology, commercial, and operational spheres to deliver the merchant support model. The team's extensive payments knowledge is invaluable to both our merchants and our internal teams. Adyen operates 24/7 on a "follow the sun" principle across different time zones.

What you’ll do
- Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack,



and industry-standard integration methods and best practices.
- Manage a team that works with peers distributed across the region and globe to provide top tier support to our merchants.
- Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers.
- Define and clearly communicate objectives and goals for the Support team.
- Track team progress and success using KPIs and data sets. Feed this back to the team to drive high performance and efficiency.
- Deal with merchant and senior management escalations across a variety of issues.
- Be an integral part of the global support strategy.

Who you are
- You are a people leader, and have at least 3 years of experience developing technical support teams.
- You understand different cultures within the region and are able to successfully lead/be part of geographically distributed teams.
- You are in

📌 Team Lead (Bengaluru)
🏢 Adyen
📍 Bengaluru