Description
J.P. Morgan Commercial Investment Bank is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.
As a Client Service & Onboarding Associate in Client Service & Onboarding Operations, you will lead a team delivering exceptional client service, onboarding execution, and operational support while protecting clients and the firm. You will own day-to-day service performance, stakeholder alignment, and change delivery, using anti-fraud expertise and sound judgment to resolve complex inquiries and issues. You will accelerate efficiency through process automation and AI-enabled productivity, driving measurable improvements in client outcomes and operational controls.
Job Responsibilities :
- Lead the delivery of defined goals and service objectives by aligning team capacity, workflows, and execution to organizational priorities.
- Utilize advanced anti-fraud awareness to identify, escalate, and prevent fraudulent activity, safeguarding clients and firm reputation.




- Drive process automation initiatives by applying systems-thinking, automation technologies, and AI tools to improve speed, quality, and scalability.
- Manage client relationships and inquiries end-to-end, ensuring timely resolution, proactive communication, and high-quality service outcomes.
- Influence internal stakeholders and decision-makers, aligning cross-functional priorities and removing delivery blockers to meet client needs.
- Oversee conflict resolution with clients and within the team, facilitating structured discussions and negotiating win-win outcomes.
- Champion change management and continuous improvement by identifying process gaps, implementing enhancements, and tracking performance against KPIs.

Required Qualifications, Skills, and Capabilities :
- 10+ years of work experience, including 6+ years managing customer service teams with operational delivery and relationship management accountability.
- Demo

📌 Onboarding Associate (Bengaluru)
🏢 JPMorganChase
📍 Bengaluru