Job Description

The Opportunity
Right now, over 70,000 of our employees are working to cure the world’s most complex diseases. We know that our people are the key to our success, which is why our Human Resources team works to attract, develop, retain and inspire our people so that they can learn, grow and make a true impact on the world. Together we collaborate to create a culturally rich, diverse organization ensuring we remain creative, agile and flexible.
Based in Hyderabad, this role sits within HR Operations, operating at the intersection of HR, technology, and digital enablement. As part of our growing Regional Capability Center, you will help build and scale the HR technology capabilities that support our global workforce—spanning platforms, data, automation, and emerging AI‑enabled solutions.
Here, your work directly supports a diversified portfolio of prescription medicines, vaccines, and animal health products—while helping shape the future of how HR delivers value through data, automation, and intelligent systems. Your ideas matter, your expertise drives impact,



and your contributions help multiply our company’s ability to deliver for patients, colleagues, and communities worldwide.

Role Summary
The HR Technology Configuration & Support Specialist supports AI‑enabled and intelligent automation solutions across the HR technology landscape. This role will initially focus on production support, basic configuration, and monitoring of HR automation and AI tools, with the expectation to expand into broader HR application support over time.
This role operates within the same India‑based HR Technology team, enabling strong collaboration across Workday and platform support functions.
Key Responsibilities
- Automation & AI Support: Provide frontline operational support for HR automation and AI‑enabled tools, ensuring reliability and timely resolution.
- Issue Diagnosis & Resolution: Apply structured troubleshooting techniques to isolate issues and validate fixe

📌 AI Sustainment Specialist (Mindspace)
🏢 Msd
📍 Mindspace