Description
Step into a pivotal role at JPMorganChase, where your expertise in client service management will shape the future of our operations. You'll have the chance to grow your career while making a significant impact on our business. Join a team that values innovation, collaboration, and continuous improvement.

As a Client and Onboarding Manager within JPMorganChase, you will lead a team to deliver exceptional customer service and operational support. Your role involves planning, managing client relationships, and addressing inquiries. You will utilize your anti-fraud expertise to protect clients and the institution. Your knowledge of market products and process automation will drive efficiency. You will manage change and resolve conflicts to achieve team objectives.

Job responsibilities
- Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service.
- Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions,



safeguarding the financial and reputational integrity of both the client and the institution.
- Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery.
- Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader organizational goals.
- Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win-win outcomes.

Required qualifications, capabilities, and skills
- Minimum 10 years of work experience with 6 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management.
- Demonstrated people leadership experience building high-performing teams, and driving engagement, development, and retention across a multi-skill workforce.
- De

📌 Client and Onboarding Associate (Bengaluru)
🏢 JPMorganChase
📍 Bengaluru